FREQUENTLY ASKED QUESTIONS

Find your answer.

Where are you based?

You're in good hands with us! We are in Australian business based in Northern Beaches. As stated by Product Safety Australia, sanitiser should contain at least 60% ethanol to be effective. Shakehands sources our 70% ethanol sanitiser from our reliable partners. This allows us to minimise manufacturing costs without compromising on quality. Our Sydney-based team works very closely with our suppliers every step of the way to ensure that you get your hands on a product that we can confidently stand behind. Yes, you can collect from us if you prefer. Just give us a call or email.

Can I customise your products with my brand?

We know how important branding is! We offer logo customisation on our 53ml bottles when ordered in 500-piece quantities (https://www.shakehands.com.au/hand-sanitiser-custom-label). Just send us your logo (make sure it's an outlined PDF or AI file!) via info@shakehands.com.au and our creative team will design your label free of charge.

Please note that we can only customise the front label. The reverse has to remain due to compliance with Australian regulations.

Is your packaging recyclable?

You bet it is! We package our sanitiser in polyethylene terephthalate bottles, which is the easiest plastic to recycle! Once you're ready for a new bottle, just chuck the old container and its lid into your yellow bin. You can recycle the clip too, but why not repurpose it instead? Use it to clip together your keys and shopping bags or create space-saving hanging solutions your closet – the possibilities are endless! Even better to help the environment, send us your used container(s) and we will refill the first one for free.

What are your delivery and returns policies?

The great news is that we deliver Australia-wide, with free standard shipping on orders over $90!


While we are committed to delivering your order as quickly as possible, due to current circumstances deliveries are taking longer than usual. You can select your delivery type after completing your order. If you haven't received your order after 2 weeks, email us at info@shakehands.com.au and we'll look into it for you.

Standard delivery:

• 3-7 business day road service with Australia Post
• Shipping cost varies depending on orders


Important delivery information:
• We deliver orders Monday-Friday (that means we don't deliver on Saturday, Sunday or public holidays)
• Business days are Monday-Friday, excluding national holidays.
• If you place an order on a weekend or Public holiday, it will be processed on the next business day.

• Orders placed after 12pm on a will not be dispatched until the following Monday, or first available business day
• We do not ship to PO Boxes.
• Each order must be delivered to a single address.
• We will send you an order confirmation email, and another email once your order has been dispatched.
• We do not offer international deliveries.

What are my payment options?

We currently accept card payment only, and orders can only be made via our website. This helps us to keep our costs down, and pass on those savings to you!

For corporate orders over 500ea, we have options of payment. Please get in touch with us via email or phone.

Can I get a free sample first?

At this stage we are not offering free samples, but we know you'll love our product! We've had such positive feedback from satisfied customers, including schools, gyms, churches, conference venues and training companies in our northern beaches community. If you are interested in placing a bulk order of quantity over 500ea, then talk to us. We know how important quality and safety is, so if there's anything you're unsure about, we'd love to answer your questions at info@shakehands.com.au.


My question isn't on here...

Not a problem! Just drop us a line at info@shakehands.com.au , and we'll do our best to help you out.

© Shakehands 2020

Suite 1, 3/33 North Head Scenic Drive Manly NSW 2095
Shake Hands Enterprises
ABN: 43 798 911 588

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